No surprises here. Uber points to AI as it cuts 10% of customer service roles and reshuffles remote teams.
FO Take · Score 15
Uber’s workforce reduction, dressed up as “AI adoption” and “organisational simplification,” is a transparent move to cut costs and consolidate power. The company prioritises profit over people, using technology as a convenient scapegoat. This isn’t progress; it’s corporate cowardice. When will we see genuine innovation that benefits employees, not just shareholders?
The strongest counter
AI is clearly making customer service more efficient. Companies must adapt to new realities or be left behind. Uber is simply optimising its operations for the future.
